Booking Your Session at Ambrosia Wellness
Call or Text
To Book in Danville: (606)706-6444
To Book in Liberty: (606)706-5999
BOOKING YOUR SESSION
We offer a convenient online booking system and encourage it's use. We do not have a receptionist and your call/message may not be returned the same business day. Also we encourage the use of our online booking system after business hours, 7:30pm-9:00am.
We require a $20 non-refundable deposit for all appointment bookings. When you arrive for your scheduled appointment, you will only need to pay the remaining balance minus your deposit.
If you cancel before the 24 hour window, your deposit remains on your client account with us for future use. If you cancel less than 24 hours or do not show for your appointment, you will forfeit your $20 deposit and be required to pay the remaining balance on your account for the scheduled appointment.
ARRIVAL TO YOUR MASSAGE
If you arrive for your appointment prior to the scheduled starting time, the door to our office may be locked. As with any other medical office, we experience delays in our schedule. We ask you to wait patiently for us to unlock the door; which may be up to ten minutes past your scheduled time. If we are more than ten minutes behind schedule, we will call you to either push back your starting time or reschedule. Your appointment time will not be shortened due to our delay. If you are a new client, your client forms will be emailed to you to fill out PRIOR to your appointment. If you fail to complete your intake form prior to your appointment, you will be required to fill it out in our office during your appointment time. Your treatment time will not be extended. If your late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.
Please provide at least 24 hours’ notice if you need to reschedule or cancel a treatment. This gives the clinic enough time to fill the slot. If you fail to cancel 24 hours prior to your scheduled starting time, you will be charged the FULL AMOUNT for the scheduled appointment. You are welcome to find someone to come in your place if you are unable to keep your appointment, please call our office and inform us of the switch.
LATE ARRIVAL POLICY
We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
NO SHOW POLICY
Clients who fail to show for appointments may be asked to pre-pay for future services and will be required to pay the FULL AMOUNT for the service they booked and failed to show for. It is important that our massage therapists are compensated for reserved time slots. The clinic will not refund a prepaid service that results in a no show; a fee will be charged in the amount of the original reservation fee.